Shipping policy

Shipping Policy

At Valemora Skin Care, we are committed to delivering your skincare products safely, securely, and on time. We carefully pack every order to ensure that it reaches you in excellent condition.

1. Shipping Coverage

We currently offer shipping across India.

2. Shipping Charges

Free shipping is available across India on eligible orders. Any applicable shipping charges, if introduced for specific orders or locations, will be clearly displayed at checkout.

3. Order Processing

Orders are generally processed and dispatched within 1–2 business days after successful order confirmation and payment.

Orders placed on Sundays or public holidays may be processed on the next working day.

4. Estimated Delivery Time

Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery times may vary for remote locations, during festivals, promotional periods, adverse weather conditions, or due to unforeseen courier delays.

5. Order Tracking

Once your order is dispatched, you will receive the available shipping/tracking details through your registered contact information.

You can use the tracking information to monitor the status of your shipment.

6. Safe and Secure Packaging

All Valemora products are carefully packed using appropriate protective packaging to minimize the risk of leakage, breakage, or damage during transportation.

7. Delayed or Lost Orders

While we work with reliable delivery partners, occasional delays may occur due to circumstances beyond our control.

If your order is significantly delayed or appears to be lost in transit, please contact our customer support team with your order number and registered contact details, and we will assist you in resolving the issue.

8. Damaged or Incorrect Orders

If you receive a damaged, leaked, missing, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs/videos of:

• The received product
• Outer packaging
• Shipping label
• Any visible damage

This information helps us investigate the issue with our delivery partner and provide an appropriate resolution.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.

If an order has already been dispatched, changes to the delivery address may not be possible. Additional shipping charges may apply if the order needs to be re-shipped due to an incorrect or incomplete address.

10. Delivery Attempts

Our courier partners may make multiple delivery attempts. Customers are requested to remain available at the provided delivery address and ensure that the registered phone number is reachable.

11. Changes to This Policy

Valemora Skin Care reserves the right to update or modify this Shipping Policy at any time. Any changes will be published on this page.

12. Contact Us

For any questions regarding shipping or your order, please contact our customer support team:

Valemora Skin Care
Phone: +91 9519595131
Email: sales@myvalemora.com

We are always happy to assist you with your order and delivery-related queries.